Return Policy
Return Eligibility
Items may be returned within 30 days of purchase, provided they are in their original condition, unused, and in their original packaging. Custom or personalized items may not be eligible for return unless there is a defect or error on our part.
Return Process
To initiate a return, please contact us at the email address or phone number provided below. We will provide you with a return authorization number and instructions for returning the item.
Please include the following information in your return request:
- Order number or purchase date
- Item description
- Reason for return
- Your contact information
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and retaining proof of shipment.
Refund Processing
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.
Please note that shipping costs are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used or damaged by the customer
- Items returned without original packaging
- Custom or personalized items (unless defective)
- Items returned after the 30-day return period
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Contact Information
For questions about returns or to initiate a return, please contact us at:
Email: info@organicryscenton.world
Address: 1542 Baltimore Ave, Hot Springs, SD 57747, United States
Phone: +1 (605) 891-9575